Delivery & Returns

Delivery Information

Free Delivery For Any Purchase over €70.

  • Any purchase of €70 or under is just €5 for customers in the Republic of Ireland and Northern Ireland.

  • Our aim is to deliver all orders placed before 1pm the next working day (this does not include weekends & bank holidays and may be longer at holiday times). 

  • FREE Click & Collect Service

  • For Click & Collect choose the option Collect in Store instead of Home Delivery at checkout stage.

  • *Please note: During SALE there is a €5 DELIVERY CHARGE on sale items in the Republic of Ireland and Northern Ireland.


Returns Policy

14 DAYS RETURNS POLICY
We are happy to offer a refund/exchange on goods purchased online and returned within 14 days of purchase, as per the conditions outlined.

RETURNS POLICY


At Victor Dwyer Shoes we want to make your online experience as easy and enjoyable as purchasing goods in our store.

We are happy to offer an exchange or refund on goods purchased online, and returned within 14 days of purchase*

*Goods must be in the original packaging and in resale-able condition

 

Return Online Orders by An Post

 We recommend that you send your order back to us using  An Post Click & Post. This service will need to be organised online before taking your return to your chosen drop off location or having it collected from your address.

 All returns are your responsibility until they reach us, so please ensure that they are securely placed inside their original box in a bag. Please also ensure that you include your order form with the order number on it.  Please note, if you go directly into the Post Office without paying for the Click & Post return online first you will be charged by weight. We are not in a position to offer compensation for extra postage cost incurred to those who do not follow the returns procedures. Please contact us on info@victordwyer.ie if you need some help organising your return.

 An Post Click & Post

 To Return your order using An Post Click & Post you need to organise this return online before bringing your parcel to the post office.

 Here is a step-by-step guide for you:

  1. Click on this link https://www.anpost.com/Post-Parcels/Click-and-Post/Returns to be redirected to the An Post Click & Post website
  2. Select Victor Dwyer Shoes as the retailer followed by the reason for your return and your order number.
  3. You can just continue as a guest to proceed from this page.
  4. You can choose if you wish to drop your parcel off at your local An Post office or if you would like An Post to collect it from you. Whichever suits you best! It is €4.95 to drop it off or €6 to have it collected.
  5. Please enter your personal details and click the box if you agree to An Post’s terms and conditions.
  6. Click “Confirm Drop Off/Collection” to be directed to a secure page where you can enter your payment details.

 

Once you have filled out the necessary information online, you will receive an email from An Post containing a label which you can print at home yourself. This email will also contain a unique barcode. You can then take this barcode along with your parcel to your nearest post office. The staff will scan this barcode and print the label for you.

 If you have booked a return for collection, you don’t have to print the label as An Post’s driver will supply it.

 *Please note: this service is only available in the Republic of Ireland.


IN STORE PURCHASES RETURNS PROCEDURE

With regard to in-store purchases, Victor Dwyer Shoes offers an exchange or credit note for all goods returned in saleable condition, with the original receipt and box within 21 days of the purchase date.

We do not offer refunds on unwanted goods. This does not affect your statutory rights.